More than ever, your membership means more

As we work to continue to serve you and the community of Maui, we have an urgent request for you: Please stay with us during this difficult time and keep your membership active.

By continuing your membership, you will allow us to maintain the financial resources needed to focus our time, people and energies to where our community needs it most.

We understand that there might be reasons where you will not use your membership for a certain length of time and wish to accommodate you as best as possible and avoid the possibility of cancelling outright. There are two ways to request a membership freeze:

  • Visit our Welcome Center and fill out a Membership Freeze Request Form
  • Complete the Online Freeze Request process below

*Absolutely NO membership freezes are accepted over the phone*

Please complete the process below to request to freeze your membership online. Our Membership Coordinator, Adam, will follow-up with you via email on the status of your freeze request after submission.

Membership Freeze Policy

  1. A freeze request form can be filled out any time, however, it needs to be turned in 30 days prior to the next expected draft date (on the 20th of every month) in order to avoid that automatic payment. Maximum freeze length is 1 full year from start date approved by Membership Coordinator.
  2. Memberships on Scholarship are not eligible for freeze. Refer to the Membership Cancellation page to cancel this particular membership instead.
  3. Understand that this is only a request, meaning the approval and enactment of this freeze is entirely based on the reason written below fully at the discretion of the Membership Coordinator. Approval or denial of freeze will be informed via email to the address written below.
  4. Those who wish to take their membership off freeze before their requested End Date, will be responsible for paying for the month their freeze comes off; amount to be pro-rated and calculated by Welcome Center.
  5. A freeze will not go into effect if the member(s) owes any outstanding fees to the YMCA including but not limited to membership dues, locker fees, returned checks or bank drafts.
  6. If you are currently renting a locker and want to keep it active, payment for all months that freeze is in effect for must be paid before freeze can start. If you are not planning to use your locker during the duration of the freeze, please vacate the locker before start of freeze. Please contact our Membership Coordinator, Adam, below to coordinate a pickup day and time.
  7. Your requested Start and End Dates are tentative and must be confirmed by the Membership Coordinator before they are finalized in accordance to the 30 day notice policy. These dates will be confirmed by the Membership Coordinator via email after this online request form is submitted.

Online Membership Freeze Instructions

  • Click on the button below to go to our operating site and then click on blue Register button
  • It will ask that you login to your online YMCA account first before being able to continue with the request process using your email address or phone number.
  • If you have forgotten your password, you may click on the “Forgot your password?” hyperlink which will then give you the option to complete a quick login using a one-time code sent to your email address or phone
  • If your email address or phone number is not being recognized, you may contact our Welcome Center at 808-242-9007 to confirm that information we have on file is up-to-date.
  • After logging in, you may continue the registration process. You will know that you have completed the request process when you have reached the signature page.
    • FAMILY MEMBERSHIPS: Please make only one request for the whole family
    • YOUTH MEMBERSHIPS: Please make request under child’s name (Only one request needed for multiple Youth Memberships)
  • Our Membership Coordinator will contact you via email to confirm your finalized freeze start and end dates

Already on a freeze but would like an extension?

Please contact our Membership Coordinator, Adam, at to request an extension to your current freeze. Please note that extensions cannot be more than a year from your current freeze start date.

Need Help?

If you are running into any issues or have any questions, please contact our Membership Coordinator, Adam, at or call our Welcome Center at 808-242-9007.